Refund policy

Returns and Refunds

Every pair of Sox & Jox is printed to order with your photo or design, so personalised items can't be returned or exchanged for change of mind. If something isn't right, we'll make it right.

Faulty, damaged or incorrect items
Please check your order when it arrives. If an item is faulty, damaged or not what you ordered, contact us within 30 days of delivery at hello@soxandjox.africa or on WhatsApp at +27 71 272 8245, with your order number and a photo. We'll reprint it or refund you, and we cover the return shipping.

Non-personalised items
Unworn, unused items in their original packaging can be returned within 30 days of delivery. Email us first and we'll send return instructions. For hygiene reasons, underwear can only be returned if it is faulty.

Return address
Sox & Jox, 52 Bowden Road, [suburb], Cape Town, [postal code], South Africa

Not returnable: personalised and custom-printed items (unless faulty), gift cards, and sale items.

Refunds
Once we've received and checked your return, we'll let you know by email. Approved refunds are paid to your original payment method within 10 business days. Your bank may take a few extra days to show it.

Questions? hello@soxandjox.africa · WhatsApp +27 71 272 8245